Touch ID keeps getting turned off

Thank you.

Same problem here, AND I'm getting the periodic "Touch ID sensor is not currently available"

I also am getting all these issues. On the BETA channel.

1Password for Mac 8.10.36 (81036031)

@Bakj

If you have time please submit a diagnostic report. Can you also try completely quitting 1Password and opening it again? Here's how to do that.

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
2. Quit your browser.
3. Open 1Password and check for proper operation.

If you find you need to write in please include the results of that quick test. Thank you.

Include the following

• Your forum username: Bakj
• A link to this thread: https://1password.community/discussion/comment/713371/#Comment_713371

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@jfgreco

Same traffic. Please follow the directions in the post direct above this one. https://1password.community/discussion/comment/713409/#Comment_713409

Include the following

• Your forum username: jfgreco
• A link to this thread: https://1password.community/discussion/comment/713372/#Comment_713372

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hey folks. New beta alert.

https://releases.1password.com/mac/beta/#1password-for-mac-8.10.36-35

• We’ve fixed an issue where Security settings would be reset or disabled after updating the app.

• We’ve fixed an issue that caused biometric unlock to reset and a trusted device to be deauthorized if you updated the app while your device was going into sleep mode.

Updated and is working as expected so far.

Thanks for the update, @jfgreco . Please let us know if anything changes. I'm not expecting it to; I'm just remaining vigilant. :)

Hi

The Touch ID and Apple Watch settings do seem to be resolved. but I am still very occasionally seeing the 'Touch ID sensor is currently unavailable. You need to sign in using the account password.' message. Locking and unlocking my Mac with the Touch ID sensor seems to resolve the issue for 1Password.

It was suggested this was unrelated but for me both issues started at the same time, is this a big coincidence?

Anyone else still reporting the same Touch ID unavailable message?

Thank you for your help.

@iwaddo

I'd certainly keep talking with my colleagues from the technical team via email. You might be an edge case. Having them look at any reports would be the best path forward.