Touch ID keeps getting turned off

New studio mac, transferred from old mac, "Touch ID sensor is currently unavailable." 1Password for Mac 8.10.36

@manxman

Your situation is likely due to the transfer in my experience. I'd recommend emailing the team a diagnostic report to help determine that and rule in or out other causes.

Please email us usingsupport+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. manxman
A link to this topic. https://1password.community/discussion/comment/714360/#Comment_714360

This will help us connect the dots as they say.

Thx, I tried the support page but didnt help. Eg 'start here' is how to set it up.
The pop articles ar no help. search provides nothing. Thi page is the most relevant for posting.

www.support+forum@1password.com reverts to https://1password.com/

@manxman Is the Touch ID working to lock and unlock your MAC?

If you lock and unlock your Mac with the Touch ID does 1Password suddenly work again?

If so this is what I see. Not often but it happens.

@manxman

Please Email us at that address support+forum@1password.com. There is no page to visit. :)

Oh I see

I tweaked my original reply if others happen to stumbled upon it. Thanks Manxman

I used cleanmy mac to remove all traces - reinstalled - then it works with finger now >)

Sounds good.