Touch ID no longer available/working in Chrome extension

@nsa_dc

Thanks for letting us know, let us know if you run into any other issues in the future. 🙂

-Dave

Hi, tried the steps and it didn't resolve for me.

1Password for Mac 8.10.52 (81052025)
MacOS - 14.1.2 (23B92)
Support ID number - DVB-49143-145.

@shivram

Thank you for posting the Support ID, I see that my colleague has sent you a reply. Please continue the conversation there.

-Dave

ref: DVB-49143-145

Yes thank you!

I had the same issue, but the suggested solutions didn’t work for me. I’ll leave the instructions from the 1Password support team here, as they helped me resolve it on macOS:

1. Click the 1Password icon in the menu bar (top right corner near the clock) and select "Quit".
2. Right-click your browser in your dock and select "Quit".
3. Click the  (Apple icon) at the top left of your screen and select "System Settings".
4. Click "General" > "Login items".
5. Ensure 1Password is enabled under Allow in the background

After that, I'd suggest restarting your Mac without selecting the option of "Reopen windows when logging back in". On startup, open and unlock the 1Password 8 desktop app first, and then, open your browser and see if the 1Password extension is unlocked automatically there.

​@marcel 

Thank you for sharing the solution that helped in your case! 

-Dave