Question

Touch ID no longer available/working in Chrome extension

Forum|Forum|1 year ago
August 23, 2024
15 replies
2251 views

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working

1Password Version: 8.10.40
Extension Version: 8.10.44.21
OS Version: macOS Sonoma 14.6.1
Browser: Chrome 128.0.6613.84

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1P_Dave

1Password Employee

@nsa_dc

Thanks for letting us know, let us know if you run into any other issues in the future. 🙂

-Dave

S

shivram

Hi, tried the steps and it didn't resolve for me.

1Password for Mac 8.10.52 (81052025)
MacOS - 14.1.2 (23B92)
Support ID number - DVB-49143-145.

1P_Dave

1Password Employee

@shivram

Thank you for posting the Support ID, I see that my colleague has sent you a reply. Please continue the conversation there.

-Dave

ref: DVB-49143-145

S

shivram

Yes thank you!

1P_Dave

1Password Employee

Thank you! I'll close this thread to spare the original poster the notifications when someone posts. If anyone runs into the same issue in the future then please create a new thread. 🙂

-Dave

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