Touch ID not working for Chrome Extension

Hi @ipp, sorry to hear about the issues that you're seeing. Just to check, are you able to unlock the 1Password desktop app with Touch ID? Does the issue also affect the app, or does it only affect the extension?

hey @Joy_1P Just the extension. I can open the desktop app with Touch ID.

Hey @ipp,

Thank you for getting back to us, it definitely sounds like 1Password in your browser may be having a hard time connecting with your 1Password app.

I understand you had difficulty when trying to send diagnostics but could you possibly grab a console log from your browser and send it to us? Here's how:

• Save a console log for 1Password in your browser

Please attach the report to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi @steph_giles

Here's my ID: [#CHC-72545-887]

Thanks!

Thank you @ipp, let's continue the conversation over email.

sounds good!

🙂 👍🏻

Any solution you can share, @steph_giles or @1P_Tommy ? I'm having the same problem.

Hey @scott123,

If TouchID is not working in your browser extension but is working when unlocking your 1Password desktop app it could likely be a connection issue between the two. There could be a number of reasons why this might happen. Can you start by letting me know if the steps below improve things for you:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.
   

Let us know how you get on!

Thank you @steph_giles—that solved it!