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April 10, 2023
Question

Touch ID not working for Chrome Extension

  • April 10, 2023
  • 11 replies
  • 417 views

Hi,
I've downloaded 1password 8 desktop for Mac and 1password Chrome extension on my M2 Macbook Air 2022 on Ventura.

I've tried
* restarting my laptop
* turning Apple Touch ID settings all off and on
* turning 1Password Touch ID settings on and off
* removing 1password extension from Chrome, quitting 1password desktop and restarting, then restarting 1password desktop and reinstalling the Chrome extension
* removing desktop app and reinstalling

Nothing woks. The only thing I haven't tried is updating to Ventura 13.3.1 released two days ago, but this issue has been happening for 2 weeks now.

Also, the "Send Diagnostics" button on the desktop app doesn't work. I clicked it and nothing happens and I never get the "reveal" option.

At a loss of what to do here.

Thanks for the help in advance!


1Password Version: 8.10.3
Extension Version: 2.9.0
OS Version: macOS 13.0
Browser:_ Chrome

11 replies

1P_Tommy
1Password Employee
April 29, 2023

On behalf of Steph, you're welcome. Have a great weekend.