Question

Touch ID not working on Mac

Forum|Forum|1 year ago
July 25, 2024
14 replies
779 views

Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.

Things I have done so far:

Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.

Unlocking the device and all other applications with Touch ID works fine.

1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

macOS

1P_Dave

1Password Employee

Hello @blahsoblah! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147312/touch-id-not-working-on-mac
Your forum username: Blahsoblah
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

J

jj2138

I also have this same problem, so will also send the report and info as mentioned above

J

jj2138

Here's my ticket....Your support ticket ID is YDV-82743-629

1P_Dave

1Password Employee

@jj2138

Thank you for posting the Support ID. I'm happy that the team was able to help and that updating to version 8.10.38 resolved the issue. 🙂

-Dave

W

wdvn

I am having a similar issue -- touch ID no longer works with the Mac or Safari. Mac 8.10.39; Safari extension 2.26.1 When I looked at the settings for 1Password/Security, I found that there was no option for touch ID under "unlock" -- just an optio for Apple Watch. Up until recently I have used touch ID reliably to open the app whether on my desktop or with Safari.

W

wdvn

Following the example of others, I'm sending an email with diagnostics

1P_Dave

1Password Employee

@wdvn

Thank you, I see that my colleagues have received your diagnostics report and have sent you a reply via email. Please continue the conversation there.

-Dave

ref: LMF-59197-381

S

Sageit

Hello,
My Mac's Touch ID is greyed out in OnePasssord, so it is not working at all. The Touch works with other items. How do I get help with this?

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS Version 14.6.1 (23G93)
Browser: Chrome, Firefox, Safari