Touch ID not working on Mac

14 replies
779 views

Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.

Things I have done so far:

Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.

Unlocking the device and all other applications with Touch ID works fine.

1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

macOS

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S

Sageit

I've sent a diagnostic report, as requested in similar threads with same issue.

1P_Dave

1Password Employee

@Sageit

I'm sorry that you're running into the same issue. I confirm that the team has received your diagnostics report and one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

-Dave

ref: JWN-45211-633

A

Anonymous

I have the same issue and tried all the solutions I can find online without success. Diagnostics report sent.

1P_Dave

1Password Employee

@supergas6

Thank you, if you haven't yet received a reply from my colleagues then let me know and I can get that chased for you. 🙂

-Dave

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