Touch ID not working wit 1Password 8 on M2 MacBook Pro

@borissb

I'd like to ask you to create a diagnostics report from your device. That will give us chance to look under the hood so to speak and give us a better indication of what's happening.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: https://1password.community/discussion/138833/touch-id-not-working-wit-1password-8-on-m2-macbook-pro#latest

• A link to this thread: borissb

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Report sent, here's the Support ID number:
[#CMA-62172-347]

@borissb

Thanks. It's here and someone will be with you as soon as possible.

ref: CMA-62172-347

Hello. I have the same problem under the same situation and would appreciate an update. Thanks!

@RE15473

I'm sorry that you're running into a similar issue. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/690178/#Comment_690178
• Your forum username: RE15473
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

[#BDL-84839-824]

Thanks.

@RE15473

Thank you for posting the Support ID. One of my colleagues will review the diagnostics report that you sent in and get back to you as soon as possible.

-Dave

ref: BDL-84839-824

Hi. I have the same problem under the same situation and would like to know if this issue has been resolved.

1Password Version: 8.10.8
1Password in the browser 2.12.0
OS Version: macOS 13.4.1 (22F82)
Device: Apple M2 Pro, 16 inch 2023, 16 GB

Thanks

@rohity

I'm sorry that you're running into the same issue. Since the problem can be triggered by a variety of causes, I'd like to ask you to create a diagnostics report from your Mac so that our team can find the right solution for you:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/691108/#Comment_691108
• Your forum username: rohity
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

[#IYS-84987-887]