Touch ID unlock not working

Hello @1P_Evon , I am experiencing this issue with my installation of 1Password 8 on my m3 macbook pro. This is a brand new computer with a fresh install of 1P8. I did a reinstall with no change. If I disable unlock with apple watch on my mac so that only touch ID works, 1P will reject my unlock with touch ID with a generic "something went wrong" error. Unlocking with just Apple Watch works as expected for me as well.

Hello @syawin! 👋

I'm sorry that Touch ID unlock isn't working with 1Password on your Macbook Pro. I've split your comment into new thread so that we can discuss the issue that you're running into separately. As a start, could you try the following:

1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
2. Open and unlock 1Password for Mac.
3. Choose Apple menu  > System Settings, then click Touch ID & Password.
4. Turn off all of the features, then turn all of them back on again.
5. Go back to 1Password and choose 1Password > Settings from the menu bar.
6. Click the Security icon, then turn on "Touch ID".
7. Lock 1Password by choosing 1Password > Lock from the menu bar.
8. Now try unlocking 1Password using Touch ID.

If that still doesn't work then can you tell me if you're able to unlock the Mac itself using Touch ID? I look forward to hearing from you.

-Dave

Thank you. I will reply with my results once I have gone through the steps. As of now I can unlock my Mac via TouchID or Apple Watch, whereas only Watch works with 1P.

Ok, I have walked through the steps you've provided. Unfortunately the result is still the same. I did also try authenticating using the CLI and the result was also the same. I tried disabling Unlock with Apple Watch for my Macbook & then trying to unlock 1Password using Touch ID (so that there is no option for 1P to unlock with Apple Watch); it fails with the error "That didn't work. Check your password and try again."

Obviously a bug was created with the latest update while trying to add more features or trying to fix other bugs, since this was working fine before.
A lot of people are complaining about this, either is unlocking from apple watch or touch ID etc in the forum.
We need to know a time frame for this fix, ex : a day / week / month in order for us to decide if we will roll back to previous version.

I'm sorry that the steps didn't help. Our developers are investigating an issue with Touch ID that you might be running into. So that the team can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146693/touch-id-unlock-not-working
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi @1P_Dave I'm having the same issue as @syawin on my Macbook Air M3.
I already sent the diagnosis to the support email and this is my support ticket ID is GDG-57142-128

Could you help me? Thank you!

@faphuy

The email support team will get back to you as soon as possible. Actually it already looks like they have.

ref: GDG-57142-128

I've sent the email. Waiting on the support number.

FEU-92464-874