Touch ID unlock not working

Thanks @syawin

ref: FEU-92464-874

I'm running into a similar issue, where I'm constantly asked to enter my passcode before I can use Touch ID. The keyboard I used doesn't have the Touch ID feature, and I don't have Touch ID turned on in System Setting (I don't even have that option in System Settings). I do use Apple Watch to unlock but I'm also asked more frequently that I should be to sign-in in order to use it. Very frustrating.

@buddyowens

I'm thinking we're having trouble determining if the sensor is availabile. Please use the following steps to create a diagnostic report.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: buddyowens
• A link to this thread: https://1password.community/discussion/comment/714729/#Comment_714729

• Note that your post puts me in mind that you're using a device in clamshell mode. Perhaps with a secondary keyboard can you elaborate on if that is the case and if the lid is closed etc. when you reply to the team.

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Just opened a ticket too.

1. Hello @1P_Dave, @1P_Tommy, I have the same issue on my freshly re-installed MacBook M1. I just sent an email to mailto:support+forum@1password.com with my Diagnostic Report.

@andremartins and @withanid

Thank you for sending in your diagnostics reports. If you don't receive replies from the team via email then let me know your Support IDs and I'll get that chased for you. 🙂

-Dave

Hi 1P team; I'm having the same problem on a new M3 MacBook Air (used Migration Assistant to set up). Touch ID works on the laptop; but in 1P i get the "That didn't work..." error. Support ticket ID is DVS-46711-388. Thanks for your help!

@RogerJo

I can confirm that the team has received your diagnostics report. One of my colleagues will send you a reply via email as soon as they've finished reviewing the report. Please continue the conversation there.

-Dave

ref: DVS-46711-388

I was able to install an older version which solves the problem, but although I have not set to auto update, on restart the application tends to update itself. Then I have to remove it and reinstall the older version. I don't know why the auto update is happening even without it set.

@andremartins

I see that you sent in a new diagnostics report, you'll receive another reply by email soon. Thank you for your patience.

-Dave

ref: XIJ-36568-364