Touch ID unlock not working

Hi @1P_Dave. I just opened a ticket regarding this issue. Thanks!

@spark

Thank you for opening a ticket! I see that my colleague has reviewed your diagnostics report and sent you a reply. Please continue the conversation over email. 🙂

-Dave

ref: MPT-61249-861

I noticed I also started to have the same problem from a few days ago...

I've the most updated 1Password 8 installed on my 2022 MacBook Air M2 with Sonoma 14.5.

I can log-in to my Mac with Touch ID without issue but when I used it with 1Password, it didn't work. I mean, when I clicked the Touch ID icon next to the 1Password password input box (i.e. Touch ID was already enabled, as I input my 1Password password to enable Touch ID beforehand), the Apple Touch ID box pop out to ask me to use Touch ID. Then as I touched it with my fingerprint, the 1Password box just 'shook', then nothing happened. The 1Password log-in screen showed that Touched ID icon was still there but when I clicked on it again, it just 'shook' and wouldn't even bring out the Apple ID screen for me to use Touch ID.

I tried to delete my fingerprint and redo the whole Apple Touch ID process... no help!

I reseted 1Password... no help!

I uninstalled 1Password and reinstalled... no help!

I'm running out of ideas so help will be greatly appreciated!!

• Kevin

@KFonco

I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac so that our team can identify the specific situation that you're running into and advise further:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/715331/#Comment_715331
• Your forum username: KFonco
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you Dave for your reply...

A quick and simple question perhaps, how do I run diagnostics on my Mac and generate this report?

Many thanks!

Kevin

@KFonco

Thanks for the reply. You can find instructions on how to generate a diagnostics report here: How to send a 1Password diagnostics report

-Dave

Thanks a lot, Dave.

Diagnostic report sent to the email address given!

Kevin

@KFonco

Thank you! If you don't receive a reply within the next few hours then let me know the Support ID of your ticket and I'll get that chased for you. 🙂

-Dave

Disregard

@1P_Tommy

Support ticket:
EYA-48728-442

Not using Mac in clamshell mode; using iMac with a STANDARD (no TouchID) keyboard.