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November 9, 2021
Question

Trouble changing passwords

  • November 9, 2021
  • 32 replies
  • 2558 views

I know you are trying to make 1P better and help with changing passwords. Yet your software needs improvement. I am continually running into situations where 1P is "trying too hard", and I get into a situation where the password is messed up and I don't know what it is. So I have to do a password reset.

Because of long-standing issues in this area, I adopted the practice of saving existing passwords in a text editor and putting new ones there. I cannot tell you how many times I have to resort to those extra steps to save the day, as the automated features of 1P just fail.

The net result is all the "helpfulness" results in unnecessary password reset requests with websites.

Could you please simplify this and either get all the unwanted helpfulness out of the way or make it just work?


1Password Version: 7.9.1
Extension Version: 2.1.4
OS Version: 10.15.7

32 replies

jasimon9Author
January 8, 2022

Thanks for the explanation.

1Password Employee
January 8, 2022

You are most welcome, @jasimon9 :smile: