Trouble changing passwords

On behalf of Yaron, you are very welcome @jasimon9 :+1: :)

Just happened when trying to reset pw for Ticketmaster. Went through the site's password reset steps. 1P suggested a password. I accepted it. I asked me about updating in 1P and I did so. But now I don't know what the password is because I did not copy it somewhere, and 1P did not update it.

Fortunately, the new password was saved in the password section, as has been suggested above. So it works, but is kind of clunky.

I just ran into another sequence that makes it a lot of extra work.

1. Attempt to login to website. URL has a directory, such as http://www.exmaple.com/premium/
2. Site tells me that they upgraded their passwords and I have to create a new one.
3. I use 1P to generate a new password.
4. 1P asks to update or save the new password and I do so.
5. However, instead of updating the existing login, it creates a new one but with the URL not having /premium.

The next result is that I now have two logins. One has the old username, old password, and old URL. The new one is missing the username, has the new password, and a new URL. Now I have to work to combine the proper info back into a single login.

I have also noticed lately a lot of cases where the username is not being saved, or even the site name not being saved. Again rework to fix these to combine the information back together.

@jasimon9:

But now I don't know what the password is because I did not copy it somewhere, and 1P did not update it.

When you say "did not update it", do you mean on the website?

1P asks to update or save the new password and I do so.

You do so meaning you chose to update the existing item or to create a new one? What option did you choose in the popup window? Because it sounds like you chose to create a new item instead of updating the existing one.

I mean 1P did not update it in the login.

I was not given the choice to update the old one. It created a new one. My theory is that because the URL was different, 1P did not recognize that it could be an update. One URL was https://www.sitepoint.com and the other was https://www.sitepoint.com/premium/

@jasimon9

Since the root domain of the site is the same on both URLs, it should not matter. It appears that the change password page sits behind a paying account, which we don't have access to. If you don't mind, I'd like to ask you to collect some page details for us to test:

1. On the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
2. Click Help and choose Collect Page Structure.
3. 1Password will save a .json file to your "Downloads" folder.
4. Send the downloaded .json file to us at support+x@1password.com with a link to our current discussion.

One of our extensions team members will have a look and let you know what we find.

I tried right clicking on the 1P icon in the browser toolbar. In the dropdown the only choices are "Manage Extension" and "Customize Toolbar". Having had similar issues before with Safari not acting properly, I loaded Chrome, and the followed your steps. This time it did have Help > Collect Page Structure. So I did that .

I am again wondering why Chrome works as you would expect, where Safari does not.

 Thanks @jasimon9. I was able to locate your ticket. Let's continue the conversation there.

ref: NAB-32183-429

Re the question about why secondary logins are created, when you say "continue there", I assume you mean that I will get an email reply (which I have not yet) and to reply to that email.

Do you have any idea why Safari does not give the choices that Chrome does on the right click?

@jasimon9

I see that my colleague Nhat has replied to your email. To avoid duplication, and to keep the conversation in one place, I'd suggest replying to him there.

To answer your last question here, the difference you're seeing are two different versions of 1Password for your browser. The version in Chrome is our newest standalone 1Password web extension with integrated features. The one you have in Safari is an App Extension that automatically comes built in with the desktop app for Mac - so the features will vary slightly. We are working to align these when we release 1Password 8 for Mac alongside 1Password for Safari later this year, so you can expect more consistency there.