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June 1, 2023
Question

Typing characters into the password field is broken [See the Approved Answer]

  • June 1, 2023
  • 56 replies
  • 2446 views



https://1password.community/discussion/comment/690500/#Comment_690500

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iPad OS: 16.5
1password: 8.10.7

Create new Login, or Password or anything and add a password field.

iPad without Magic keyboard:
input OK, but delete (backspace) does not really work. it might delete the character after several tries, and the cursor will jump like crazy one position back and forth. First character is not delectable
iPad with Magic keyboard:
only first character input ok, further character input hangs and no further input is possible. Backspace sometimes works, but to get it work you need to press the key many many times. select all and delete works.
Sometimes pressing random characters will make the input work, but very slow.

To actually input a password you need to write it down some place else and copy it from there.

iOS with the same version has no problems


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPad OS 16.5
Browser:_ Not Provided

56 replies

1P_Dave
1Password Employee
June 29, 2023

Thank you for reporting the issue.

-Dave

Solos
June 29, 2023

It’s been almost a month and the bug is not fixed. When can we expect new release with the fix?

1P_Dave
1Password Employee
June 29, 2023

@Solos

We're currently testing a fix in the beta version of 1Password for iOS: Use 1Password beta releases

Once the testing process is complete we hope to include the fix in an update to the production version of 1Password as soon as possible. Thank you for your patience.

-Dave

June 30, 2023

I just tried to manually type a password into a login on iOS. I could only enter a few characters before some stopped being accepted. In one case it would accept lowercase letters, but not uppercase. I also tried to add a website to a login, but pushing the button to add one did nothing.

I found https://1password.community/discussion/140542/can-t-enter-or-edit-passwords-on-ios on Google, but it has been deleted with no cache available. Did the 1Password admins delete it because it makes the app look bad? Did the poster delete it because they figured out what was wrong? I have no idea. Let's see what happens with this one!


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16.5.1
Browser: Not Provided

June 30, 2023

The app store just updated me to 8.10.8 and this issue seems to be fixed

1P_Dave
1Password Employee
June 30, 2023



1Password Approved Answer

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Hello everyone!

Thank you for all of your reports and your patience. Our developers have now released a fix so that the reliability of entering characters into certain fields (like password fields) is now improved.

Please update to 1Password for iOS version 8.10.8 using the App Store: How to keep 1Password up to date

If, after updating, you're still running into the issue then please let us know and we can help troubleshoot.

-Dave