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June 17, 2022
Question

Unable to auto-fill generated passwords

  • June 17, 2022
  • 43 replies
  • 3397 views
  1. When a form asks me to "create password" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1).
  2. If I go into the Chrome extension and try to copy the generated password, I get an error saying unable to save generated password (see screenshot 2).



1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: macOS 12.4 (21F79)

43 replies

September 3, 2022

Having the same issue. Windows 10 Pro 21H2 Build 19044.1889, Firefox 104.0.1. Travel Mode is disabled. Just started using 1Password this week and it's been driving me nuts as I've been trying to get my passwords updated.

September 3, 2022

I am having the exact same problem as @parekh - the same problem occurs regardless of which browser I am using (Firefox 104.0.1, Safari 15.6.1, Chrome 105.0.5195.102 on MacOS Monterey 12.5.1 on MacBookPro 2018). I've tried restarting my computer, no change, problem still exists. As a workaround, I can copy the password from the password generator in the 1password extension into the new password field on the website, and then tell 1password to save the new password and associate it with the relevant username. Any fix for this would be greatly appreciated, the workaround works but is cumbersome and prone to error. Thanks.

September 4, 2022

@Jack_P_1P Here's the Support Number from the e-mail I received:
[#NCN-16594-713]

September 6, 2022

Brand new 1Password customer, and having the very same issue in Brave browser on the Mac. Any update for when this will be addressed? I've been going nuts try to figure out what's wrong with autofill. Not the CX I anticipated. At least I'm within the trial period.

September 6, 2022

Hey @dagg, if you are able to use the password generator in the extension then your problem is a little different from the others mentioned in this thread. I'm curious if this is happening for you on all sites or just a specific one. Can you select the generated password from the inline menu on our test site at https://fill.dev/form/registration-email? Outside of this, are you able to save and fill logins normally?

September 6, 2022

Hey @mgenovese I know you probably saw our post about Travel Mode, but in case you did not, could you let me know if Travel Mode is disabled on your account? If it is disabled, and you're still unable to generate a new password, then please reproduce the error and send us the following:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/130930/unable-to-auto-fill-generated-passwords#latest
* Your forum username: mgenovese

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

September 6, 2022

Hey @mki233, we got your email and will reply as soon as we can. Thanks for your patience!

September 6, 2022

@Joy_1P Done, sent.

September 7, 2022

@Joy_1P I can select the generated password from the inline menu on the test site normally (https://fill.dev/form/registration-email). Seems like the problem could be specific to certain websites?

September 8, 2022

@dagg Thanks for testing that out. Which specific websites have you had issues with?