Unable to auto-fill generated passwords

Mac user here - helping a friend use 1Password on her PC. I have no issues, but she cannot get the generated password to work - 1Password will generate it as shown above, but clicking on it does nothing. (She's using Chrome.). I'm on a Mac and have no issues on Chrome. Seems like 1Password 8 has a distinct issue on PC.

Hi, how do I unsubscribe from email notifications for this thread? Thank you!

Hey @Bluepeachesinmyear2, did you check if your friend has Travel Mode turned on? If she doesn't, please have her create a new profile in Chrome, install only 1Password in it, and test things out on our form https://fill.dev/form/registration-email. Let us know how things go.

Hi @Joy_1P - while I would love to be able to help, I can't get to her computer to test scenarios for you in a timely fashion. We did try to make it work on two different computers - one of which was brand new so no time for settings changes or for software to get out of date. Is this your way of telling me that your team has thoroughly tested 1Password 8 in Windows and finds no defects? thanks for you insight.

Travel mode is not on. it's the same issue that @dagg is describing - and we've used that workaround, but it's the pits. Please tell me that your QA team is on this and has recreated this scenario.

@Joy_1P examples of websites that I'm having issues with: myuhc.com, nintendo.com. there are other websites, I don't remember them.

@Bluepeachesinmyear2 Thanks for letting me know that Travel Mode is not on. Were you able to test things out in a different profile in the browser? We'd like to check that first so that we can rule out any local issues, specifically with other extensions that may be installed in the current profile. In many cases, local issues are the culprit.

If it works better, you can have your friend contact us directly so that we can investigate the problem and go over all the troubleshooting with them. We ask that they reproduce the issue and then send over the following:

• The extension console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

Let your friend know to include the following their email:

• A link to this thread: https://1password.community/discussion/comment/657662
• Your forum username: Bluepeachesinmyear2

Your friend should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@dagg Could you reproduce the problem on myuhc.com and then send us a console log so that we can investigate things further? Here's how to generate a console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

Please include the following in your email:

A link to this thread: https://1password.community/discussion/comment/657662
Your forum username: dagg

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Same problem here - the 'unable to save password' message on mac / vivaldi. Finally, decided to drop the beta version. I've been using 1Password for >5 years and this is the first time I've been disappointed with the response to, what seems to be, a widespread problem. I do NOT have travel mode turned on

I have the same problem. Started using 1Password about a month ago and have not yet successfully had it use a 1Password suggested password. I have checked Travel Mode and it's off. I'm using Chrome on Windows PC.