Skip to main content
September 3, 2022
Question

Unable to auto-fill username after updating from 1password7 to 1password8

  • September 3, 2022
  • 63 replies
  • 5431 views

After updating from 1password7 to 1password8, I cannot autofill username.

When I select the password field, the input suggestions are displayed, but the login ID (username) does not show any suggestions.
When I was using 1password7, I was able to autofill with no problem.

Here is an example of the site
https://mobile.nuro.jp/mobile_contract/u/login/


1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: android13
Browser:_ Chrome

63 replies

September 5, 2022

Same~ lots of websites cant auto fill username while using 1password 8 andriod.

September 6, 2022

Same problem here...

1P_Timothy
Community Manager
September 8, 2022

Hi @naot, @WCseVWCu, @gisky, thanks for letting us know about the filling issues on your devices. Filling issues can stem from a variety of sources. For that reason I'd like to ask you to create a diagnostics report from your Android device so we can help with each on a case by case basis:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

September 9, 2022

I am experiencing same issue. So frustrating. Wish I could get back 1password 7 on my device. But sadly uninstalled it. Got so bad is making me want to use Chrome as a password manager instead of 1pasword.

1P_Timothy
Community Manager
September 13, 2022

Hi @sagark1r1tshah, I'm very sorry to hear about this issue on your device and I can understand the frustration. I'd like to ask you to send in an email to the address I shared above so we can help take a closer look at the issue and make sure 1Password is working for you.

September 13, 2022

Thanks. I have done this, had some helpful responses but didn't address the issue in 1password 8. However the best thing I got was instructions on how to reinstall 1password 7. Have now removed 1password 8 and everything is working gloriously on 1password 7 again.

Such a shame I needed to upgrade to make autofill work again. By far the most important feature to make 1password usable.

September 14, 2022

1Password 8 does not auto fill logins anymore on my Pixel 5a. How do I get back to 1Password 7? It's not available on Google Play anymore.
1Password 8 is now like the little book I kept my passwords in before 1Password!

September 16, 2022

Same here again.
First 1PW was not working at all on a Galaxy S8/Android 9.
Now I tried to vs. 8.9.3, but the problems are:

  • Not one password is entered
  • Passwords are not copied
  • No 1PW icon when logging into a website or app
  • I miss the pin code and have to log in to 1PW every time with my full password instead of a pin code. (5 minutes delay)

I have setup:
- Autofill (and permission to 1PW)
- Show fill suggestions
- One time copy passwords

Simply said: 1PW starts but does nothing at all

Can you please help us out?

September 17, 2022

Is 1Pass even aware of this issue? Have they made a statement? 8 is not functional on Android.

September 17, 2022

Same here, this is the HTML code of the page, which I feel any heuristic should easily recognise. Tapping the password field will bring up 1PW, but only fill the password, not the username. Tapping the username does nothing. This on a Pixel 5 with Android 13.


Username:



    <p>
        Password: <br />
        <input type="password" name="userpass" value=""><br />
    </p>