Unable to auto-fill username after updating from 1password7 to 1password8

I can not good English
But I can say even the password or the 1PW logo don 't appears.
It really does nothing.

I have put on 1PW 7 and that works as I wish.
To send a report to 1PW I have to install 8 again, which I do not like.

The Samsung S8 is not a special smartphone.
It's a standard model so it can not be ver difficult for the developpers I think.

I have to wait till it works as it should be.

Hi @sagarkiritshah, @Kraptus, @SomebodySomewhere, @beeftrash, @teacy123, thanks for reaching out and letting us know this has been an issue for you. Autofill is certainly a key feature on the mobile apps and I completely understand the frustration when it isn't working as expected.

Autofill issues can stem from a number of different sources and it can be hard to diagnose what might be going wrong for any one person here in the community forum. Please feel free to send us a message to the address I shared about with or without diagnostics. We would be happy to troubleshoot with you.

We are regularly working to optimize Autofill with 1Password and resolve issues as they emerge. One issue we're currently working to resolve may help with some of the issues mentioned in this discussion. In short, on some devices after tapping a sign in field the time it takes to load Autofill data is exceeding the system limit (~5 seconds) so it is cancelled by the system. Our team has begun testing some ways of reducing the load time from our side and we hope to have this change in an upcoming version.

This does not appear to be a universal issue or impact all devices. The issue would be more pronounced on older devices, devices with lower processing speed and devices with numerous programs running. Anecdotally, I have no problem filling with the three devices in front of me at the moment: a Pixel 3a , 4a and Samsung S22. That being said, Autofill issues can still occur on these devices.

If this might be effecting your device, reducing system usage by closing unused apps and tabs as well as turning Show filling suggestions off in 1Password under Settings > Autofill may help. We've also found that switching to Firefox or DuckDuckGo instead of Chrome helps with more consistent Autofill behavior on effected devices.

@teacy123, apologies if I missed something, which webpage is that HTML code from?

Thanks again.

@Kraptus

Here are the instructions I received to go back to 1pw7. I have reverted back to 1pw7 and will not install 1pw8 until I'm confident the autofill issues are resolved. Experience was so bad with 1pw8....

As long as you had installed 1Password 7 for Android on one of your devices via the Google Play Store at some point, you can install 1Password 7 for Android on the device again by following the steps below:

Open the Google Play Store
Tap the profile icon in the top right (usually your initials)
Tap Manage apps and devices
Tap Manage
Tap Installed, then tap Not Installed
Tap 1Password 7 - Password Manager, then tap the green Install button.

@1P_Timothy, why does autofill work in 7 and not at all in 8? Seems fishy that it all of a sudden doesn't work in 8. The developers just forgot that it was working?

Now that I have downgraded to 7 on my S20 Ultra it does not autofill anything. Was working 10 days ago before I upgraded to 8 and now.....nothing.

You are about to lose a customer that has been here two years. I am going to start looking into alternatives like Last Pass.

Same problem here with Samsung S22 Ultra - so processing power is out of the question. All worked fine with v7 and after upgrade to v8 - autofill is gone.

Thanks for sharing those steps @sagark1r1tshah. I'm sorry to hear about your experience with 1Password 8 so far but I appreciate that you're following along with updates.

@beeftrash, @ssimeonov, thanks for following up with me. Assuming the same issue is at hand, we think the main culprit may be the use of IconView in AutofillService when generating a response for a fill request. Using IconView seems to be pushing the response time beyond the 5 second window on some devices causing the fill request to be cancelled. While the requests are getting regularly cancelled on some devices, this is not case all the time or for everyone. Generating a response for a fill request was implemented differently with 1Passowrd 7 which could explain the change after updating. We are working to get an update out to address the extended load time but I don't have a date to share at the moment.

I am very sorry for the trouble. If there's anything I can help with at this time, please let me know. Thanks again.

I am also having this issue. S22 and 1Password 8. Do I have followed the instructions (logs) you suggested originally but suspect this is in hand already

Thank god I am not alone. I got myself a new phone today and ended up installing v8 on it. On the older phone, I had v7 so everything was working fine but couldn't figure out why it stopped working now. I was blaming the updated Android version somehow. Took me some time to find out that 1Password is at fault. Please fix this issue.

Same problem here. What worries me more is the inconsistency of the app. It works one moment, and the next it doesn't. @1P_Timothy - this seems to be escalating quite a bit. Any news on that update you mentioned a week ago? (Appreciate that you shared the issue with us! Thanks for being transparent. It goes a long way.)

I have the same (or similar) problem on a Galaxy S8.

With 1Password 7, most of the time when clicking on a username or password field it would give me a drop-down to pick a login (or pop up an overlay to search for it if it didn't find a matching one). When that failed (occasionally) to happen you could long-press on the field and select "auto-fill" there to trigger the same thing.

However, with 1Password 8 there doesn't appear to be any indication that it's even been invoked. Clicking on the username and password field just brings up the keyboard. There's never any drop down to select an login from or trigger the search overlay, and long-pressing the fields no longer presents an "auto-fill" option (it does give me an option to paste, so I can still at least copy/paste from the main 1Password app, but that's pretty inconvenient).

I've tried disabling and re-enabling 1Password in the device's autofill service settings, and have also tried various combinations of the settings in 1Password's autofill settings in the app.