Unable to auto-fill username after updating from 1password7 to 1password8

Hi @Ham, thanks for writing in. I'm sorry filling isn't working as expected for you on your S22+.

I'd like to ask you to send us a message at support+forum@1password.com so we can look in to this issue more closely. With your message, please include a description of the issue. You'll get an auto-reply from BitBot which gives you a support number, that looks like [#ABC-12345-123], and if you post that here, I'll make sure your message gets to the right place. Thanks again!

Connecting Google home to Hulu on pixel 4/4a, "open 1 password" refuses to show in email field. When filling password, it does not back fill email. Useless trash. Can't wait for sub to end.

Same here for several sites on Galaxy S21 ultra (e.g. login.emef.ac.il/login) and several apps
\

Hi @DreamingVoid, @rfr, thanks for writing in. I'm sorry this has been your experience so far with 1Password for Android.

@DreamingVoid would that be the Hulu app or website you're accessing through Google Home? If it's the app you can try "forcing" Autofill by long pressing the email field then tapping Autofill or ⋮ > Autofill. It may also be helpful to set Display Autofill prompts to Below the fields how they relate to from Settings > Autofill.

Let us know how that goes.

@rfr I was able to fill a username and password on the site you mentioned in Chrome. When you visit this site if your username or email prefilled by the "remember me" option? If so, I'd like to ask that you try setting Autofill prompts below fields as well:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.

If the issue continues, let me know which browser you're using. If you'd like to list some of the apps where 1Password isn't filling as expected I'd be happy to take a look at those as well.

Thanks again!

I've reverted to 1password7 and it works as a charm.
With 1password 8 it suggests the autofill only on the password field (and only fills it)

Thanks for the update @rfr. I'm glad to hear the switch has worked for you. 1Password 8 is the way forward, so if you'd like to update again in the future feel free to reach out and we'll be here to help!

It's a very weird response. Seems that you're not here to help.
1password 8 does not work for me (and others, it seems), and even after 3-4months there is still no solution.

Very odd. Found a way to work.
username was not auto-filling (only the password) for my bank account
The request from the bank site was "card number" and not "username"
I edited the card by adding a text field with the label "card number" and put into the content my username

Hi @rfr, I'm sorry my suggestions have not been more helpful. If you haven't reached out to us via email, I'd like to ask you to do so. Autofill issues can stem from a number of sources so this will help us investigate and resolve the specific issue on your device.

You can email us at support+forum@1password.com. Please include a brief description of the issue with your message. You'll get an auto-reply from BitBot which gives you a conversation number, that looks like [#ABC-12345-123]. You can post that here and I'll be sure you message gets to the right place.

Hi @alr56, thanks for the update! I'm glad to hear that worked for you.

My experience on a Pixel 6 is that it is consistent per app. Like in one app it'll always offer the autofill for both username and password and in another app it'll never offer autofill for username but will for password, and another it won't offer either. Expect on browsers where it is consistent per site/browser combination instead of the whole browser. Like the Garadget (garage door opener) app never offers autofill for neither username nor password (and long press doesn't offer autofill). I use a few different browsers, in a chromium based browser I use, the website coastal24.com always offers autofill for username and password, whereas the Firefox based browser only offers autofill on the password field at the same website, but it does work for username on different websites. I'm not sure what the browsers are doing differently in the background to cause this. In 1password 7, I think I was using the accessibility option to get around this but that option went away with version 8. I've been dealing with it for a while since I switched to v8 and just decided to see if there was any settings I'm missing and found this post.