Unable to share or copy link to share on iOS

@1pwuser31547:

Do you have a 1Password account added to the 1Password for iOS app? (1Password app > Settings > Accounts)

Hi ag_ana,

Yes i do have an account added to the 1Password iOS app.

I'm also experiencing this issue, it only happens with the 1 day or 1 hour options

When the issue occurs, the Close button doesn't work either so you have to force quit the app

When I tried to screen record, to send to Agilebits support, I couldn't reproduce the problem. When not screen recording the problem exhibits itself again.

The other oddity is it only seems to happen when connected to mobile data for me, on wifi it works fine

@ag_ana I sent an email to mailto:support@1password.com on 4th Jan, however I never received an automated response with the ticket number in it

Is there an issue with the support inbox?

@defiant

I do not see a message from the email address you used here in the community. Perhaps it's under something else. Could I ask you to resend the email or check any spam folders for the confirmation/support id message? Please let me know what you find.

The forum is public in nature. Please do not post the email you sent the support request from.

Edit: It looks like your support id's are listed in this topic. https://1password.community/discussion/comment/624585/#Comment_624585

Thanks for the reply @1P_Tommy

I use a different email for 1password vs the forum email, I'll resend the email and see how it goes.

Those support ticket #'s are for the 6 month trial issue as opposed to the email I sent regarding the iOS sharing issue, though if you can see the email I used for those tickets then that was the same email address used for this issue

@defiant

I am working on the iOS issue being split off from the other ticket. The two issues were accidentally combined. Thanks.

Sweet, thanks :)

Did you ever resolve this? I have the same issue regularly.

@dgold105

Are you also unable to copy a secure share link from the 1Password app on either your iPhone or iPad? If you're running into the bug then I want to apologize for the inconvenience. Our developers are still investigating the issue and we hope to include a fix in a future update. Would you mind letting me know which version of iOS or iPadOS you're using?

I look forward to hearing from you. 🙂

ref: dev/apple/issues#5528