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December 30, 2021
Question

Unable to share or copy link to share on iOS

  • December 30, 2021
  • 19 replies
  • 1388 views

When trying share a 1Password login using the new link sharing feature, the link cannot be seen, copied, or shared.

The button "copy" changes to "copied" when pressed however it does not copy the link to the clipboard. The share buttons does nothing as well.
Reproducible on all devices i have tried. iPhone 11 Pro, iPad Pro 11 inch 2nd gen, iPhone 7 and iPhone 12.

This feature is working on my windows computers.

19 replies

April 5, 2022

iPhone 15.4.1

1P_Dave
1Password Employee
April 5, 2022

@fastplane

Thank you for the iOS version and I'm sorry for the inconvenience that the issue causes. I've added your report of the issue to our internal tracker so that our developers are aware. 🙂

May 5, 2022

I'm also getting this issue.
The issue appears to occur when a user the "share" button multiple times. The "get a Link to Share" modal appears to take a few seconds to load, so users will press the "share" button multiple times thinking it didn't work the previous times. However, this generates multiple "get a Link to Share" modals", which appears to affect the "Copy" button on the modal.
It's happening on both my iPhone 12 Pro and iPad 5th generation.

Alvin_L_1P
1Password Employee
May 5, 2022

Thanks so much for letting us know @Joshua5Joshua ! I've added your notes to our internal tracker.

June 2, 2022

Hello, it's been half a year since this issue was first documented. Is there any updates at all?

I'm on the latest iOS version 15.5 on iPhone 13 Pro and have been haunted by this for months.

1P_Dave
1Password Employee
June 2, 2022

@alsonkaw

I'm sorry to hear that you're also affected by the issue, our developers are still investigating and I don't have any updates to share at the moment. I've added your report to the internal work item open for the bug so that our developers are aware.

-Dave

July 7, 2022

Same here.
And from reading the comments for the past 7 months. It looks like you guys need more dev power. A copy button failing to copy the url to the clipboard is a one sprint bug fix. Go hard with two.

Come on…

July 12, 2022

Same issue here. I have stopped using the password sharing because of this issue.

1P_Dave
1Password Employee
July 26, 2022

@shiranja and @williamjjp

I'm sorry for the frustration that the issue is causing, I've added your reports to the internal work item as well. For the time being, you can create a secure share link using another device or using 1Password.com.

Thank you for reporting the issue.