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June 5, 2023
Question

Unable to sign in to a Google account using a saved passkey

  • June 5, 2023
  • 62 replies
  • 13014 views

Neither Google nor Microsoft offers me to use passkey as a sign in method.
Am I doing it wrong ?
Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

62 replies

June 22, 2023

@TheKnack. BUT: for me it doesn't work with iCloud Keychain either - no difference...

June 27, 2023

Hi, I have the same problem where google does not offer Passkey as a sign-in option.

However, if I create a new Passkey and try to login again using the same google account it does show Passkey as a sign-in option.

What is important here is that whatever browser I'm using, clearing cookies will cripple google login page and Passkey no longer shows as an option even though 1Password has the Passkey credentials.

June 27, 2023

Hi @dwk. Strange. My browsers are set to clear cookies when they close and I'm always offered a passkey sign in after startup. In Windows it uses Window Hello for passkey and on macOS it uses 1Password. I generally use Edge.

June 30, 2023

Now it works for me on Mac. Not sure if this is cause by change on google side or update on 1Password extension side?

June 30, 2023

@telephoneman2 - It worked for me in Chrome. I don't feel like logging out of everything to try it in Edge (which is my primary browser).

July 1, 2023

@TheKnack

I just tried again on Chrome on Windows 11. Latest version of both. Still not working

July 4, 2023

Passkeys were working for me on Chrome, but now they aren't after the July 3rd beta update. Before 1Password would at least receive and store the passkey, Google just wouldn't request it on sign-in. Now Edge grabs the passkey and stores it, even though I have Edge password management disabled, and 1Password doesn't detect that I created a passkey.

July 6, 2023

I have tested on Chrome, Edge and Firefox. All have the identical problem. Might be worth making the point that the prompt that comes up appears like a windows prompt rather than from the browser

Is anyone from the 1password team able to comment?

Thanks

July 18, 2023

I have the same problem that Passkeys fill does not work in incognito Chrome. It does work in normal Chrome windows.

July 18, 2023

I just tried it on Chrome for Android and it kind of works. Instead of getting the appropriate login info though, I just get "open 1password". However, I just noticed that really the same thing happens on Chrome, but it still doesn't appear until I do the multitasking trick