Unable to unlock with Apple Watch

Hello @TomGed! 👋

I'm sorry that Apple Watch unlock isn't working for 1Password. Are you still able to unlock the Mac itself using your Apple Watch? If you can then can you please try these steps:

1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
3. Turn off your Mac.
4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
5. Turn on your Mac.
6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

Let me know if that doesn't resolve the issue and I can help further.

-Dave

That fixed it. Thanks!

I'm happy that the steps helped. 🙂

-Dave

@1P_Dave I am having a similar issue, however I am no longer seeing the Apple Watch setting at all in the 1Password Security Settings on older Mac Mini, i9 iMac, nor my M1 Macbook Pro.

@shanekartz

I'm sorry that Apple Watch unlock isn't working on your Macs. So that I can better understand the situation can you tell me the following:

1. Can you still unlock the Macs themselves (not 1Password) using the Apple Watch?
2. Have you already tried the steps in my previous post?

I look forward to hearing from you.

-Dave

Hi Dave,

So since I posted this, here are the latest developments. Restarting all devices had no effect. Ultimately I unpaired and re-paired my apple watch to my iPhone. That got the unlocking the computers working again. On my M1 Macbook Pro. The unlock with fingerprint shows up in 1Password and I guess that also includes the Apple Watch, because it is working again. On my i9 iMac, it is working as usual and the Unlock with Apple Watch is showing up and working in 1Password. On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

And yes, I did try all of your previously mentioned steps.

@shanekartz

Thank for the reply. It sounds like Apple Watch unlock for 1Password is working everywhere but your Mac mini:

On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

Has Apple Watch unlock for 1Password worked with your Mac mini before? Unlocking 1Password using your Apple Watch requires macOS Catalina 10.15 or later and a Mac with a Secure Enclave, can you tell me if your Mac mini is 2018 or newer?

-Dave

Hi I'm having the same issue with an Apple Watch Ultra on my Mac Book Air M2.
Apple Watch works in unlocking the Mac, but it doesn't show up the request to unlock 1Password.
I'm running 1Password 8.10.27 and OS Sonoma - 14.2.1.
I trie the procedure indicated by Dave_1P here above at the beginning of the thread (de-activating reboot and reactivating), but it didn't work.
Any other idea?
Thanks

Update: Now Apple Watch Ultra unlocking is back, working normally.
What I did: in 1Password settings I unflagged the option to unlock with Apple Watch, then I blocked the App (Shift + Cmd + L).
Then I unblocked the App using the password as required by the App itself, and put again the flag to unlock with Apple Watch.
I blocked again the App and then I normally clicked on the App icon.
The App splashscreen appeared and ... bum! the Apple Watch asked to unlock 1Password.
Hope this help.

@RickyRed

I'm happy that you were able to fix the issue, thanks for sharing the steps that you used. If the issue comes back, or you need help with anything else, then don't hesitate to let me know.

-Dave