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January 7, 2024
Question

Unable to unlock with Apple Watch

  • January 7, 2024
  • 36 replies
  • 1635 views

I am running 1Password for Mac 8.10.23 on a Mac mini 2023 (M2) and can not unlock with Apple Watch. My Mac is setup to unlock with Apple Watch and 1Password gives me the option to unlock with my Apple Watch or to use my account password, but the Apple Watch is not asking me to approve. My Apple Watch is a Series 6 watch (model a2292) with version 10.2.

36 replies

July 24, 2024

I have the exact same question with @mhsmith451
Its been 2 weeks already ! I have a feeling we are waiting someone to get back from his /her holidays to get this fixed...

1P_Dave
1Password Employee
July 24, 2024

@Haole

Thank you for posting the Support ID. Please check your inbox, one of my colleagues just sent you an email.

@mhsmith451

There are a few different Apple Watch unlock issues that folks might be running into and that our development team is actively investigating and working on a fix for. I'm unable to provide a solution or workaround without first seeing a diagnostics report from your Mac in order to identify the specific situation that you're running into and provide an appropriate and effective workaround.

Please use the steps in this post to send in a diagnostics report from your Mac and my colleagues and I will be able to help further.

-Dave

July 24, 2024

Done! Thanks!

Haole
July 24, 2024

Thanks, Dave. I've rollback, and all is well so far!

Scott

1P_Dave
1Password Employee
July 24, 2024

@mhsmith451 and @Haole

Thank you! If you do have any questions about the specific workarounds provided for your situations then don't hesitate to reply to the last email that you received from my colleagues. 🙂

-Dave

ref: HVK-64117-455
ref: FGC-25528-545

Haole
July 28, 2024

@1P_Dave

The rollback fix didn't last long... I've sent my diagnostic file in and received 2 emails with different support ticket IDs:

TBM-81124-752
FZJ-49632-762

1P_Dave
1Password Employee
July 29, 2024

@Haole

I'm sorry that the workaround stopped working. One of my colleagues will reach out to you directly via email soon. Please continue the conversation there.

-Dave

ref: FGC-25528-545

Josep_Baila_Cera
July 30, 2024

Buenas tardes.

¡Yo tampoco puedo desbloquear con el Apple Watch!

Saludos

Josep_Baila_Cera
July 30, 2024

El ID de su ticket de soporte es HSF-58531-128

1P_Dave
1Password Employee
July 30, 2024

@Josep_Baila_Cera

¡Gracias por publicar el número de soporte! Uno de mis colegas le enviará una respuesta por correo electrónico pronto. Por favor continúe la conversación allí.


Thank you for posting the support number! One of my colleagues will send you a reply via email soon. Please continue the conversation there.

-Dave

ref: HSF-58531-128