Hello @1PW4all! 👋

I'm sorry to hear that you're unable to fill your login information into the Ivanti Secure Access client. We'd love to see if we can improve the situation here, can you try to use Universal Autofill to fill your login one more time and make sure that the filling fails like it before. Note the exact time when you tried to fill your login.

Then, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134919/linked-app-wont-autofill-with-command-backslash
• Your forum username: 1PW4all
• The exact time when you tried to fill your login into the Ivanti app.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

KKT-87283-468

+1 for same issue

@1PW4all,

Thanks for sharing your support ID here, I see Tommy's already done some troubleshooting with you so any additional conversation can continue in that email thread. 🙂

@DeanSu,

Sorry to hear you're experiencing this as well. I'll add you to our existing bug report but if you're open to additional troubleshooting we'd welcome more data on this issue. You can send a diagnostic report via the same instructions posted above.

Let me know if either of you have any questions!

ref: KKT-87283-468
ref: dev/core/core#18586

Hi @andrew_l_1P, May I ask the progression on this bug?
Sorry for bring up the old thread, but it is almost a year and I still having this issue. Since Ivanti is an essential app for my current job, autofill feature would help saving my time by avoiding manually copying and pasting password.

@DeanSu

I've taken a look and I see that this is still on our developer's backlog of issues to look into but I don't have any updates to share at the moment. I'm sorry for the inconvenience and I've let our developers know that you followed up so that they're aware that you're still affected by the issue.

-Dave

ref: dev/core/core#18586

@1P_Dave . every day for me as well.

@1PW4all

I'm sorry that you're still affected. Hopefully this issue can be fixed with a future update.

-Dave

Unsure whether this could help, but I have been (and still am) facing the exact same issues. I've noticed that the issue might be related to the type of "window" the login popup uses. Indeed, the window does not even have context menus or anything, meaning that you can't fill out with Keychain Passwords either. I'd wager this is why 1Password cannot fill them out, as it doesn't even seem to "detect" the window. In particular, 1Password seems to detect whatever browser tab or app is currently open in the background, as if that popup did not exist. I hope this is still something within 1Password's power to fix...

EDIT: as a workaround, I've noticed that if you use the autofill shortcut and click yes on the prompt telling you it hasn't filled out in that app/website before, the password selection list won't show up. I suggest not choosing "fill out automatically" but manually copy/pasting the username, password and OTP

@thebluepotato

Thank you for adding your experience and suggestions, I've passed along your comment to our development team. The issue is still open in our developer's backlog.

-Dave