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October 31, 2022
Question

Universal Autofill doesn't fill into the Ivanti app on the Mac

  • October 31, 2022
  • 24 replies
  • 1468 views

Our company updated our vpn from Pulse to Ivanti Secure Access client. Technically, I think it's a re-branding. The app look slightly different, but functions identically.

Autofill with Command-Backslash () worked GREAT with Pulse / 1Password8, but I can't get it to work at all with Ivanti. I have set up universal autofill (https://support.1password.com/mac-universal-autofill/) and it lists Ivanti as a linked app (I removed Pulse as a troubleshooting step too). It just won't bring up / autofill the password and 1 time password in Ivanti.

It wasn't working in MacOS 12.x (latest) and I just updated to Ventura 13.0 to make sure that didn't fix it.

Any thoughts?


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS Ventura 13.0
Browser:_ Not Provided

24 replies

April 9, 2024

I too experience this issue on my Mac as my company upgraded us recently.

1P_Dave
1Password Employee
April 9, 2024

@emcleod

Thank you for the report, I've let our developers know that you're also affected. For the time being, you can copy and paste your username and password from Quick Access.

I'm sorry for the inconvenience.

-Dave

September 9, 2024

I had completely forgotten I had already replied here. I was researching the problem yet again because its super annoying that it is still a problem.

I am a software developer, is there any configuration file I can change to "tweak" 1Password into detecting the right window? If so, point me in the right direction and I will fix it and leave the instructions here or send you guys an email with what needs doing.

1P_Dave
1Password Employee
September 9, 2024

@joaocarlos

I'm sorry that the issue continues to disrupt your workflow. There isn't anything that you would be able to tweak on your end. The issue is still open with our development team and hopefully will be fixed in the future.

Copying and pasting your login credentials continues to be the best workaround for now: Copy and fill passwords into apps that don't work with 1Password

-Dave