Question

Unknown database error occurred on iOS Safari

Forum|Forum|10 days ago
June 22, 2026
2 replies
79 views

Since the last update of the 1Password app on my iPhone and the corresponding update of the Safari extension, I have see this error at least once a day. I am using 1Password version 8.12.24.

I tried clearing cache items related to 1Password and I tried reinstalling the app.

iOS

1P_Dave

1Password Employee

Hello @kwedinger! 👋

I'm sorry that you're seeing an unexpected "Something went wrong" message when using 1Password for Safari. Are you using lockdown mode on your device by any chance?

I look forward to hearing from you.

-Dave

K

kwedingerAuthor

Hi Dave,

Lockdown Mode is turned off on my iPhone.

1P_Dave

1Password Employee

@kwedinger

Thanks for confirming that you're not using lockdown mode. So that we can take a closer look, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/unknown-database-error-occurred-on-ios-safari/171350
Your forum username: kwedinger

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

K

kwedingerAuthor

I just emailed the diagnostics report.

My support ticket ID is 642537

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