A

Anonymous

Question

Unknown database error occurred on iOS Safari

Forum|Forum|1 month ago
June 22, 2026
6 replies
119 views

Since the last update of the 1Password app on my iPhone and the corresponding update of the Safari extension, I have see this error at least once a day. I am using 1Password version 8.12.24.

I tried clearing cache items related to 1Password and I tried reinstalling the app.

iOS

1P_Dave

1Password Employee

Hello @kwedinger! 👋

I'm sorry that you're seeing an unexpected "Something went wrong" message when using 1Password for Safari. Are you using lockdown mode on your device by any chance?

I look forward to hearing from you.

-Dave

A

Anonymous

Hi Dave,

Lockdown Mode is turned off on my iPhone.

1P_Dave

1Password Employee

@kwedinger

Thanks for confirming that you're not using lockdown mode. So that we can take a closer look, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/unknown-database-error-occurred-on-ios-safari/171350
Your forum username: kwedinger

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

Anonymous

I just emailed the diagnostics report.

My support ticket ID is 642537

S

sia

I’ve same issue.

iOS 26.5.2 (same problem with 26.5.1)

1Password extension 8.12.26 (same result with prior version, 8.12.24 i believe)

I do have lockdown turned on.

1P_Gem

1Password Employee

Hi @sia, thanks for posting!

Lockdown Mode isn't supported when using the 1Password for Safari browser extension, as it disables some of the core browser functionality that the extension needs in order to function properly.

With that said, the repeating database error is a more recent behaviour that might be due to changes in either 1Password or iOS, and our development team is investigating. I’ve added your case to the internal issue.

In the meantime, using native AutoFill to fill and save passwords with 1Password will be your best bet while your device is in Lockdown Mode.

S

sia

I’ve being running two phones in lockdown mode for nearly a year, with extension enabled and without a (visible) issue; I may not noticed that 1Password extension was not working properly since i also have AutoFill enabled. But with current version of extension + 1Password app that database failure screen happens on most of web pages in Safari.

I’ve checked an the older phone running iOS 18.7.8 (also in lockdown mode) and it has same issue now; so it’s not interaction with newer iOS, but just a problem with recent version of 1Password+extension and probably lockdown mode; though it seems original reporter did not have it enabled.

I’d keep tracking this thread. Thanks!

1P_Gem

1Password Employee

Hi @sia, thanks for the additional details! I’ve added this information to the issue on file for our developers to see.

M

MagerValp

I have also started receiving this popup on my iPhone. I’m not using Lockdown mode.

1P_Gem

1Password Employee

Hi @MagerValp, I’m sorry to hear that you’re running into this as well.

As you’re not using Lockdown Mode, I’d like to have our support team look into this further with you. Could you create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-home-31/unknown-database-error-occurred-on-ios-safari-24783
Your forum username: MagerValp

You’ll receive a Support ID number. Please post that number here. Thanks!

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