Unlocking 1Password via Touch ID on macOS doesn't work anymore

Hello @BjoernKW! 👋

I'm sorry that Touch ID isn't working to unlock your Mac. Our developers are investigating an issue with Touch ID that you might be running into. So that the team can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146693/touch-id-unlock-not-working
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks. The support ticket ID is ZQG-75124-247.

Thanks @BjoernKW It's with the correct team.

ref: ZQG-75124-247

I have the same problem with 1Password for Mac 8.10.36 (81036049) on macOS Sonoma 14.5 (23F79).
You can check out the following video showing my problem.
https://youtu.be/Xcc8CUXPQ28

This is on a web browser (Chrome).
https://youtu.be/2JabX2CRZBQ

@kevinlee

Thanks for the recording. I feel certain that you're experiencing the same issue. That said, the only true way to determine that is by submitting a report and looking at the log lines. You can do that if you wish but because of the number of folks who have reported the same trouble you could also wait. I'll add your report to our internal reporting system.

Should you wish to send in a report you can do so by using these instructions: https://1password.community/discussion/comment/714380/#Comment_714380

ref: dev/core/core#30517

@1P_Tommy Thank you. If enough people have already reported this issue, I can wait.

Just one thing to add. I recently removed and added my touch IDs (fingerprints).
I'm not 100% sure, but I think this issue started occurring after that.

@kevinlee

Thank you for the reply. If you send in a diagnostics report then the team can confirm which issue you're running into and may be able to offer some specific workarounds to get you back up and running while we wait for a permanent fix from our development team.

-Dave

Hi, Touch ID was working completely fine until I erased my Mac and setup everything again. Now I seem to have the same problem. Quite frustrating having to type in the password every time it's locked.
I've tried the same suggestions to no avail (restarting, turning Touch ID on off, etc)

@croissantrunning

I'm sorry that Touch ID isn't working on your Mac either. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146700/unlocking-1password-via-touch-id-on-macos-doesnt-work-anymore#latest
• Your forum username: croissantrunning
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi @croissantrunning - We've received and passed you message along to the team for review. A member of the team will be in touch as soon as possible.

ref: JPQ-21687-115