Solved

Wells Fargo Passkey Not Saving In 1P

Forum|Forum|1 year ago
May 16, 2025
12 replies
910 views

Hello. When I attempt to save a passkey from wellsfargo.com in Brave, 1P prompts me to create a new item or update existing:

Regardless of which option I choose, Windows Security prompts me to save the passkey in Windows Hello and the 1P browser plugin displays the following error:

Windows 11 24H2
Brave 1.78.102
1P 8.10.76
1P extension 8.10.76.32

I get the same error on a Mac with the latest version of macOS, Brave, 1P, 1P extension

Any assistance on how to save the passkey in 1P would be greatly appreciated. Thank you in advance.

Best answer by 1P_SimonH

We're happy to share that our latest release, 1Password 8.10.80, includes a fix for this issue. We appreciate everyone's patience while we diagnosed, created, and tested the fix. Please update to the latest version and let us know how it's working for you!

P

Philippe23

Same here, except Windows 10 + Firefox 138.0.3 + 1P 8.10.76 + 1P Ext 8.10.76.34.

I

iRandy

Same issue on Mac Sequoia 15.5, Chrome 136.0.7103.114, 1Password for Mac 8.10.76 (81076034)

jcrAggie

Exact same issue. Both Windows 11 24H2 and Mac Sequoia 15.5. Edge, Chrome and Arc. All most recent versions. Does not seem to be OS/Browser issue?

G

gumbus

Same exact issue. MacOS Sequoia 15.5 on an M2 MacBook Pro. Chrome 136.0.7103.114, 1Password Extension 8.10.76.32

G

girozo

I'm encountering the same issue with Brave Browser v1.78,102 - MacOS Sequoia 15.4.1 (24E263) Macbook M1 Pro. Could we get a timeline on when this issue would be resolved by the 1Password team. This is quite annoying

D

dqualms

FWIW, I was able to register the passkey from the iOS app and have it saved to 1Password. Then, hitting the passkey login button here https://connect.secure.wellsfargo.com/auth/login/present?origin=cob&LOB=CONS with Firefox or Chrome worked.

C

citybusAuthor

Thank you. This worked for me.

1P_Dave

1Password Employee

Hello @dqualms, @iRandy, @Philippe23, @girozo, @gumbus, @jcrAggie! 👋

I'm sorry that you're unable to save a passkey for WellsFargo in 1Password. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/wells-fargo-passkey-not-saving-in-1p/156300
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave