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June 19, 2023
Question

What am I meant to do with offline items?

  • June 19, 2023
  • 34 replies
  • 1570 views

Hi

I have 5 items that are identified as offline items. Selecting sync offline items just takes me to the list of offline items. What do I need to do in order to have them no longer be offline?

The only action I appear to be able to perform on them is to share. I don't appear to be able to edit, copy or perform any other function to these items. 4 of these are probably safe to delete (maybe that's how they ended up in this state?), but I think I still need 1.


1Password Version: 8.10.8-24
Extension Version: 2.12.2
OS Version: Windows 11
Browser:_ Edge

34 replies

GreyM1P
1Password Employee
June 19, 2023

Hi there @Fydon

It'll be best to help you with this directly, so that we can guide you through what to do. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey

FydonAuthor
June 19, 2023

Hi @GreyM1P

Thank you. [#DYX-71863-529]

GreyM1P
1Password Employee
June 19, 2023

@Fydon

Thanks for that. I can see your message is with the right team, and they'll reply to you as soon as they can.

June 28, 2023

Same issue (Mac)

Email sent #GFH-33912-268

June 28, 2023

Disregard case [#GFH-33912-268]

This worked

June 28, 2023

Hello,

I'm experiencing the same "Some changes could not be synced with your other devices" in the Windows app after today's 8.10.8 update.

I submitted an email to support via your website form earlier this afternoon with details but have not yet received an automated confirmation (and I've checked my spam folder). Do I need to send an email to the support+forum email ID instead?

June 28, 2023

I received a response from support just now.

Please disregard and/or delete my prior post in this thread.

June 30, 2023

+1 for having 100's of offline items, and an offline account constantly requesting sign-in. How do we remediate? More details sent in and received this: [#BVE-33723-191]
Many thanks!

July 1, 2023

[#PXM-33741-196]

July 1, 2023

@GreyM1P

[#NTU-62713-627]

I'm having the same issue with the persistent Offline Items folder and not syncing. Thanks in advance for your help!