When I login to 1Password on Ubuntu Linux, the Firefox extension does not unlock

Hey @Peter_Wang, thanks for reaching out.

Is the Firefox app installed on your Linux machine the one that's installed by default with Ubuntu 22.04? The reason I ask is that such default installations are packaged using Snap, which sandboxes Firefox and would prevent any browser extensions (like ours) from communicating out to a desktop app like 1Password for Linux. If you're using the default Firefox installation, I think that's the most likely cause for this issue.

Let me know if that's the case!

Ali

That's probably right. How do I reinstall Firefox without the barriers to extension communications?

@AliH1P

Hey @Peter_Wang, you can follow the steps listed here: Install Firefox on Linux from Mozilla builds

Be sure to remove the Snap install of Firefox on your system as well! Let me know how that goes or if you have any questions.

Ali

@AliH1P The install went fine, but when I used the old toolbar icon for Firefox, it kept on launching the Snap install, then I realized I had to abandon that old icon. Everything was fresh, so I put in 1Password extension, reimport my bookmarks, logged into all accounts, and we'll see how it behaves. If you don't hear anything more, it worked. If it fails, to work like Microsoft Windows 10, I'll come back.

@AliH1P well, unlocking the Linux app does not unlock the Firefox extension, and Firefox application binary is in /opt/firefox/firefox-bin. I could just set the extension to never autolock... is that a good idea? What is a security best practice?

Hey @Peter_Wang, thanks for getting back to us. I'm sorry to hear you're still encountering issues with the browser and app integration. While you can certainly adjust your auto lock settings, from a security perspective you will just need to be cautious of anyone that may have physical access to your device.

With that said, we'll be happy to investigate this issue further. I'd like to ask you for some logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to support+linux@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: Peter_Wang

Looking forward to hearing from you!

Hi all. Not to hijack the thread but I'm having the exact same issue here even after following the steps to remove the Snap version of Firefox and installing the version discussed in the "Install Firefox on Linux from Mozilla builds" site. Anything else that can be done?

Hey @jfbilletts, thanks for reaching out. We can certainly look into this further for you. As a next step, we'll need to see some logs to determine what's causing the issue. I'll ask you to follow the same steps from above to send us the logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to support+linux@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: jfbilletts

Looking forward to hearing from you!

Ali

Were solutions to these issues ever found? I am encountering the same issue. Using the version of Firefox that came default with KDE Neon, which is NOT Snap or Flatpak. Installed 1Password from the Ubuntu/Focal repo.