When I login to 1Password on Ubuntu Linux, the Firefox extension does not unlock

Hey @Yukigamine,

I'd be glad to look into this issue for you. We'll need to see some logs to determine what's causing the issue. I'll ask you to follow the same steps from above to send us the logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to support+linux@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: Yukigamine

Looking forward to hearing from you!

Franky

@Peter_Wang, have you added the location of your Mozilla build of Firefox to /etc/1password/custom_allowed_browsers? I had to create that directory and file manually from the terminal with sudo mkdir -v /etc/1password; sudoedit /etc/1password/custom_allowed_browsers and place the path to the binary executable for Vivaldi Snapshot on its own line in that file before the browser extension was able to communicate with the 1Password app. At the time I thought to understand that doing so would be necessary for all non-default browser installations which is why I mention it here, though it's possible I misunderstood. Hope this helps and I wish you the best of luck, from one Peter to another. 😎

I followed these steps and it worked:

Thanks for your patience. I can see that Firefox is currently owned by your user instead of by root.

We require that owner of those files to be root. This is so another process can't alter them and gain access to your data. By default this is how Firefox is installed.

You can change the ownership of the files by running the following command in terminal:
sudo chown -R root:root /opt/firefox

Before running that command it is suggested to completely quit 1Password and Firefox.

Let me know how that goes for you or if you get stuck at any step along the way.

Kind regards,

Ali Hazime
Customer Support @ 1Password
https://support.1password.com/

Hi @Peter_Wang,

Thank you for passing along this information. I'm glad to hear you were able to resolve the issue with those steps!

Franky

Hello, I am seeing the issue come up again... I have to enter my master password in the 1Password application and the Firefox extension separately. This is Ubuntu Linux. sudo chown -R root:root /opt/firefox is not resolving it. I closed Firefox 114.0 and 1Password 8.10.7 before running chown. Any ideas?

Hi @Peter_Wang,

I'm sorry to hear you're experiencing this issue again.

Can I have you confirm if you're using the Snap version of Firefox? We've had reports where other users had to revert back to the Deb version after Firefox auto updated.

Franky

Ah yes, I noticed it was auto-updating, so it must be snap. How to I get back to and stay back on the debian version? Thanks.

Hi @Peter_Wang! You can check if you're on the Snap version by running snap list in a terminal and seeing whether Firefox is listed. If it does turn out to be the Snap version, you may find the below guide helpful here:

• How to Install Firefox as a .Deb on Ubuntu 22.04 (Not a Snap) - OMG! Ubuntu

I hope this helps, but if you have any further questions, let us know!

Thanks that fixed it!

Hi @Peter_Wang,

I'm glad to hear the solution worked for you!

If you have any further questions feel free to contact us anytime!

Franky