Why does 1Password keep locking me out?

Hi @Mooz80,

Thanks for the additional info. That's super helpful.

As a troubleshooting step so that I can learn more about the issue, can you temporarily keep the 1Password desktop app open and unlock while you use 1Password in the browser. When the app is unlocked, and the main window is open on your desktop, do you still see the same behaviour?

Can you also ensure the integration feature is turned on? Here are the steps:

1. Open your browser and right-click(ctrl + click) on the 1Password icon in the browser toolbar.
2. Select Settings.
3. Under the General section, make sure the "Integrate this extension with the 1Password desktop app" option is enabled.
4. If you see a green light icon then that confirms that the integration between the desktop app and the browser extension is working correctly. Let me know if you see a different colour light.

Let me know the results of the steps that I’ve shared here and I can investigate further once I’ve heard back from you.

@mmeyer,

Thank you for sending over the logs and I can see my colleagues are helping you via email. You can continue the conversation over email.

ref: IXB-78488-991

-Kevin

Hi- Same issue here, multiple different machines, all Chrome on Windows 10 and 11. I haven't noticed it on my Mac using Chrome.

@NT84

I'm sorry that you're running into the same issue, just to confirm can you please tell me the following:

1. Do you see a new tab open with a "Your session has expired" message?
2. Do you have the 1Password for Windows desktop app installed? If you don't then are you able to install it to see if that resolves the issue: Download 1Password
3. Do you have two-factor authentication enabled for your 1Password account? If you do then are you using DUO or Okta?

I look forward to hearing from you. 🙂

-Dave

Hi Dave,

1. Yes
2. I didn't, but installing the app resolved the sign out and recurring new tab issue. I'd prefer not to install the app everywhere but its OK for now.
3. I use 2FA but via Authy.

@NT84

Thanks for answering those questions. It sounds like you are indeed affected by the known issue that our developers are tracking and I've added your report to the internal work item open for the issue.

For now, keeping the desktop app installed will allow you to workaround the issue. I know that this isn't an elegant option and our developers are working to release a permanent fix in a future update. I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#27669