Question

Why does 1Password not consistently unlock in Safari?

3 replies
3 views

I have a very frequent problem where I try to use 1Password to fill a form in Safari and I click the 1Password button which is supposed to unlock it but I do the process and it stays locked. I then end up in a loop: unlock, still locked, unlock etc. If I refresh the page, 1Password is unlocked and I can use it.

1P_Dave

1Password Employee

Hello @Gigabit! 👋

I’m sorry that 1Password for Safari isn’t unlocked as expected. So that I can help further, please reproduce the issue again and then

I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-home-31/why-does-1password-not-consistently-unlock-in-safari-25927
Your forum username: Gigabit

You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!

-Dave

G

GigabitAuthor

Hi @1P_Dave, the Support ID number is 878373.

mirkuma

Same problem. Happens only if Safari Browser Extension is connected to 1Password 8 app. If is not, unlock works. (Mac OS 13.7.8, Safari 18.6, 1Password browser extension version 8.12.42.36, 1Password for Mac 8.12.42)

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