Question

Windows Hello opens in the background (After 8.12.1)

Forum|Forum|3 months ago
March 19, 2026
1 reply
165 views

This is still broken in 8.12.8. The window pops open under other windows and is flashing in the taskbar half of the time. The other times, it appears on screen, but does not get the foreground, so Hello doesn't work until you click into the window.

Please get this fixed. It's been broken for months now!

Windows

1P_Gem

1Password Employee

Hi @Jedis, I'm sorry to hear that you're still running into this behaviour in 8.12.8. This issue should have been fixed in version 8.12.1, so I'd like to take a closer look at why that fix hasn't improved the behaviour on your device.

Could you reproduce the issue, then create and share a diagnostics report from 1Password:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/windows-hello-opens-in-background-and-doesnt-function-correctly/166499/replies/168683
Your forum username: Jedis

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

J

JedisAuthor

1P_Gem wrote:
You'll receive a reply with a Support ID number. Please post that number here. Thanks!

557309

1P_Gem

1Password Employee

Hi @Jedis, apologies for the delay here! Thanks for sharing your Support ID. I can see you've already been discussing this with my colleague over email and things are in hand, so I'll leave it there for now.

If anything else comes up, I'd recommend continuing the conversation over email so we can keep everything in one place.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded