Question

Windows Hello opens in the background (After 8.12.1)

Forum|Forum|6 months ago
March 19, 2026
16 replies
168 views

This is still broken in 8.12.8. The window pops open under other windows and is flashing in the taskbar half of the time. The other times, it appears on screen, but does not get the foreground, so Hello doesn't work until you click into the window.

Please get this fixed. It's been broken for months now!

Windows

1P_Gem

1Password Employee

Hi @Jedis, I'm sorry to hear that you're still running into this behaviour in 8.12.8. This issue should have been fixed in version 8.12.1, so I'd like to take a closer look at why that fix hasn't improved the behaviour on your device.

Could you reproduce the issue, then create and share a diagnostics report from 1Password:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/windows-hello-opens-in-background-and-doesnt-function-correctly/166499/replies/168683
Your forum username: Jedis

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

J

JedisAuthor

1P_Gem wrote:
You'll receive a reply with a Support ID number. Please post that number here. Thanks!

557309

1P_Gem

1Password Employee

Hi @Jedis, apologies for the delay here! Thanks for sharing your Support ID. I can see you've already been discussing this with my colleague over email and things are in hand, so I'll leave it there for now.

If anything else comes up, I'd recommend continuing the conversation over email so we can keep everything in one place.

sford

I just installed this workaround, I hope this will work. Its been my experience that when the hello isnt in the foreground, then I can click to make it active but will need to re-enter my complete 1password password, which is a bit long and complex. So, thanks

1P_Gem

1Password Employee

Hi @sford, I’m sorry to hear that you’ve been running into an issue where the Hello prompt opens in the background.

As this issue should have been fixed quite a while ago, I’d like our team to investigate this further, if you’re willing. Could you reproduce the issue, then create and share a diagnostics report from 1Password:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-home-31/windows-hello-opens-in-the-background-after-8-12-1-24254
Your forum username: sford

You’ll receive a reply with a Support ID number. You can post that number here so I can join the dots. Thanks!

sford

I can do that. For some background:

Windows 10 home 10.0.19045.

1Password for Windows 8.12.32 (81232033)

I do not have a user password on my system, since it never leaves the house.

It it very random, I can go 16 or 17 times and dont get the problem, and then it’ll happen a couple times in row or so.

So, I will disable the autohotkey.com program I created and wait for the next time it happens

1P_Gem

1Password Employee

Hi @sford, thanks so much for sharing these additional details, and for being willing to reproduce the issue to help us investigate. Let me know once it’s happened again and you’ve emailed in with the diagnostics.

sford

Hello 1P_Gem, it did happen last night, and I sent the email with the diagnostics. to support@1password.com along with link and username. Sent at 9:19pm CST

Thanks, sford

sford

t happened again, second time in two days.
I’ve sent in the new diagnostic report
Thanks

Note:
1) I did not disable the autohotkey.com program I created, this still happened
2) I do not have a password attached to my login

sford

Support ID number first occurance:747252
Support ID number first occurance:750651

1P_Dave

1Password Employee

@sford

Thank you for sharing the Support IDs. Since we can’t access your support ticket or diagnostics report from the public community, please continue the conversation with our Support team by email so that we can keep everything together and avoid duplicating the discussion in two places.

-Dave

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