Your session has expired. Please sign in again to authenticate 1Password.

Hey @phiwer, that's very weird.

Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.

Are you able to send a screen recording of this behavior over to us? With your email please include:

• A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password#latest
• Your forum username: phiwer

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

I am experiencing the same phenomenon.
If you know how to solve it, I would like to know!

The environment in which this is occurring is as follows
Mac OS 13.0.1
Chrome 108.0.5359.94（Official Build） （arm64）
1Password chrome Extension 2.5.0
1Password 7.app Version 7.9.6 (70906003)

Hi @TakanoriKoga, I would like to take a closer look at what is going on from your end. Are you able to send a screen recording of this behavior over to us?

With your email please include:

A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password#latest
Your forum username: TakanoriKoga

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

It is difficult to take videos as they occur irregularly. We will send it to you when the timing is right.

More than a dozen occur in the company.
Chrome version was 107.0.5304.121 in some cases and Mac OS 12.5.1 in others

@TakanoriKoga I understand and I appreciate the update! Please do send it in, along with extension console logs and a diagnostics report:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Again, with your email please include a link to this thread and your forum username. We'll take a look and investigate as soon as we can.

We're experienceing the same issue. I can reproduce it by using the Password Generator or selecting a Suggested Password that's prompted. It also happens seemingly without cause - a new browser window will open with the login screen (says: Your session has expired. Please sign in again to authenticate 1Password), but logging in doesn't fix anything. I'll send a video and logs to Support.

I'm also getting this. So bad I had to disable the add-on.

Ubuntu
Firefox/Brave

Where is the support email address listed?

A diagnostics report: https://support.1password.com/diagnostics/

I would like to send you this information

Here it is.

https://support.1password.com/contact/

I contacted you from here.
https://support.1password.com/contact/

Support ID number was not listed in the email

What is the email address for your inquiry?