Your session has expired. Please sign in again to authenticate 1Password.

Getting REALLY sick of this. I am not able to save password updates, not able to save new passwords or add new items. Every time I try edit a site I get a login dialog.

I don't use the 1Password app so the instructions to generate a diagnostic report don't work. I only use the browser extension.

EDIT: I've tried signing out and back in ad nauseam. The symptoms have evolved but this is still really broken :(

Hi @DigitalJEM, @ogessel, @Bigtuna00 and anyone else in this thread.

Our team has recently released some fixes to 1Password in the browser. Those fixes should resolve most peoples issues with certain setups. Specifically the fixes that have been released really help with 1Password in the browser being used by itself (no 1Password app on the system or the integration turned off) and with users who have a 1Password account that has two-factor authentication enabled. There are more fixes in the works, but not yet released.

Would it be possible for any of you to try out our latest 1Password in the browser beta (currently 2.8.0) and see if your experience is improved at all?

If you are on the latest beta and still having trouble can you let me know your particular set up:
* Do you have two-factor authentication enabled for your 1Password account?
* Do you have 1Password in the browser and 1Password the app connected?
* What version of the app are you running? (I see DigitalJEM already mentioned this, looking for others to provide the same info, if applicable)
* What browsers do you see this issue?

I've got v2.8.0 currently and so far it hasn't happened again. Will keep an eye on it next week and report if I see it again.

Thanks for the update and for keeping an eye on it @Jono42! We're here if you come across the behaviour again.

I just installed the beta chrome extension and will report back if I have the issue occur again. Thank you.

@Joshua_ag Thanks. I've installed 2.8.0 and will let you know if problems still occur. Greets, Olaf

I have the same problem with 1Password8!

I Tried to logoff from 1Password App and also removed extension.
Logged in to App and extension, but still the same problem.

I have to relogin to the extension every 10 Minutes.

OS: Windows 10
MS Edge: 111.0.1660.13
1Password for Windows 8.10.0 (81000056)

@DigitalJEM & @ogessel,

Thanks for trying it out let us know how it goes!

@Ronso,

That sounds like a slightly different issue, though to be sure let's look more into it by confirming your settings. Here's what to check:
In the 1Password app:
1. Unlock the 1Password app.
2. Click the three-dot menu in the top-left of the window.
3. Click Settings.
4. Click Security in the new window that appears.
5. Check the length of time after the text "Lock after computer is idle for"

Is that set to 10 minutes?

In 1Password in Edge:
1. Click on the 1Password icon in Edge's toolbar.
2. Unlock 1Password if need be.
3. Click the menu icon (it is a circle with three lines).
4. Click Settings.
5. Check if the setting is turned on that is titled "Integrate with the 1Password app".

After checking those let me know:
* What were those settings set to?
* If you change those settings does your experience change?
* When you unlocked the app and / or extension did you notice any new tabs opening?
* Do you have two-factor authentication set up within the app?

Thank you in advance!

Hi @Joshua_ag ,

I found the problem in my case and it seems that it was my fault.

I use a script, that removes a registry key from "HKEY_CURRENT_USER", so my company does not detect 1Password as installed Software.

I saw in developer console, that the extension cannot find the App.
So I restored the key and voila, the extension gets instant connection to the app.

I now just removes the displayname value from the registry for the software scanner and the app still works as expected.

The complete path must be there:

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\1Password

May this information is helpful for anyone.

Again thanks for support and sorry for the circumstances 😁

Hi @Ronso,

Thanks so much for the update. Glad you figured it out. Yes if you change those keys 1Password is not guaranteed to work as we set them in particular ways to ensure we can communicate between the app and extension among other device integrations. I realize your situation is unique, but in general we do not recommend changing registry keys manually.