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December 2, 2022
Question

Your session has expired. Please sign in again to authenticate 1Password.

  • December 2, 2022
  • 76 replies
  • 6015 views

Hi,

I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".

Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.

I can still search the vault using the extension.


Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome

76 replies

December 28, 2022

Started happening on mine again. Confirmed "Integrate with 1Password app" is still disabled in that browser. Will try looking more later and will submit logs to support when I get some time.

1P_PeterG
Community Manager
January 3, 2023

Hi folks - just want to let you know that we've been collecting data on the issue and our developers are looking into it. Thank you for your patience while we dig into the details - and we still welcome any logs or diagnostics you'd like to share with us at our support email address (support@1Password.com).

We'll look forward to providing updates as soon as possible, and hope to have more for you soon.

ref: dev/core/core#19097

January 4, 2023

Thanks @1P_PeterG

steph_giles
1Password Employee
January 4, 2023

On behalf of Peter, you're welcome @uwalakab.

I'm sorry for any disruption caused.

January 4, 2023

As requested, I have sent logs to your support and they have replied with Support ID UWY-18515-882

1P_PeterG
Community Manager
January 4, 2023

Thank you @posixuk! We appreciate the data and will continue to follow up with you over there. 👋

ref: UWY-18515-882

January 5, 2023

Just joined 1password from lastpass and having to change so many passwords and having this issue is making me think about moving on.

steph_giles
1Password Employee
January 6, 2023

I apologise for the trouble you are having @ps9786, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

January 18, 2023

I just switched from LastPass to 1Password. Changed every one of my 445 passwords using just the chrome browser extension. Never once ran into this issue, UNTIL I installed the standalone Mac app. Like others I saw on redditt, I discovered that quitting the stand alone mac app made the problem go away. Wanted to add my entry here for more info to the team. I'm on 1P7 on this 2010 Mac Pro, so can't update to 1P8 on this machine.

February 16, 2023

Same problem here. Windows 11 with Chrome. https://prnt.sc/2AwqLYVHRfRr Any solution in the mean time?