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Anonymous
February 13, 2023
Question

Yubikey 5C not working for android, but works for windows app

  • February 13, 2023
  • 5 replies
  • 562 views

My Yubikey 5C is not able to authenticate as 2FA in my android app, but works fine for windows app and 1password.com (proving that I have properly registered this security key with 1password).

When I try to use it for android, 1password starts some "pairing your Yubikey" process but can never complete it.

1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: Android 13
Browser:_ Not Provided

5 replies

Anonymous
February 17, 2023

Hey @tz9, welcome to our Community! This is a known bug where 1Password for Android is not able to detect the Yubikey, and our development team is continuing to investigate. Apologies for the trouble that this has caused.

In the meantime, other users have reported that setting up a TOTP with an authenticator in addition to the Yubikey has allowed them to sign in to the Android app.

Let me know if there's anything else I can help with.

ref: dev/core/core#19182

Anonymous
March 24, 2023

Hi, any updates on this?

    1P_Timothy
    Community Manager
    1P_Timothy
    Community Manager
    March 28, 2023

    Hi @mcatower thanks for following up with us. Work is still ongoing on this issue and I do not have any specifics on a date when the fix will be available. My apologies for any inconvinience!

      thehvacdude
      August 22, 2026

      Did this get resolved, i’m having this same issue! It’s seems impossible to use Yubikey with 1Password on Android devices?

       

      1P_Gem
      1Password Employee
      1P_Gem
      1Password Employee
      August 24, 2026

      Hi ​@thehvacdude, I’m sorry to hear that you’re having trouble using your YubiKey with 1Password on Android.

      As the issue you’re replying to is quite old and things have changed since, this is something our team will need to investigate further in order to understand what’s going wrong. Could you reproduce the issue you’re seeing, and then create and share a 1Password diagnostics report from your Android device:

      Attach the diagnostics to an email message addressed to: support@1password.com

      With your email please include:

      You’ll receive a reply with a Support ID number. You can post that number here so I can join the dots. Thanks!

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