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ag3ntjames
May 26, 2025
Question

1Password application pop up

  • May 26, 2025
  • 1 reply
  • 44 views

Hello all, a number of users in our org are getting this pop up on there Windows device, they have both the app and the browser extension installed. both the app and the extension is working fine. 

Any help would be great? Thank you

1 reply

1P_Dave
1P_Dave
1Password Employee
July 4, 2025

Hello @ag3ntjames! 👋

I'm sorry that your users are seeing an unexpected message. This message can appear if 1Password is installed using a deployment method like Intune or (sometimes) when switching from EXE to MSI or the other way around. 

Can you let me know a little more about how 1Password for Windows was installed for these users? Are you using the EXE or MSI installer? And which version is currently installed? 

-Dave

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