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November 15, 2025
Solved

1Password MSP account locked or hacked.

  • November 15, 2025
  • 1 reply
  • 100 views

I need immediate help with recovering my MSP account. I've lost access to it. I am growing a solo MSP and just signed up to be a reseller for 1Password MSP (Business). My password doesn't work anymore, and I can't recover my account. I tried using my recovery code and emergency kit, but nothing works. Looks like someone has taken over my account. I can't even use the trouble signing in feature, which usually sends recovery instructions to my email, but I don't get it when I use that.

Best answer by techchanan

All good now, I was able to recover my account! Thanks 

1 reply

techchananAuthorAnswer
November 15, 2025

All good now, I was able to recover my account! Thanks 

1P_Timothy
Community Manager
November 18, 2025

Thanks for the update @techchanan. I'm glad to hear you were able to recover the account. Let us know if we can help with anything!