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T
tyfoadc
February 17, 2025
Question

1Password SSO Rollout Errors

  • February 17, 2025
  • 1 reply
  • 129 views

I have rolled SSO in my organization but some of the users are receiving errors when trying to login

 

I have tried everything to get them past this error. They can login to webapp but the extension and desktop app display this error

    1 reply

    1P_Dave
    1P_Dave
    1Password Employee
    February 19, 2025

    Hello @tyfoadc! 👋

    I'm sorry that some of your users are unable to unlock the 1Password for Mac app using SSO. 
    I'd like to ask you to create a diagnostics report from an affected user's Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-sso-rollout-errors/151693
    • Your forum username: Tyfoadc

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

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