Question

2FA not working across timezones

Forum|Forum|8 months ago
October 21, 2025
1 reply
106 views

I have one user whos 2fa code saved for a specific app, in 1Pasword, stops working, they travel between the UK and the USA quite a lot, the time on their Macbook is correct, am I missing something else?

1P_Dave

1Password Employee

Hello @griff! 👋

I'm sorry that your user is running into issues when travelling and using 1Password as an authenticator app for two-factor authentication. It’s important that their device’s time isn’t more than 30 seconds off. The authentication code changes every 30 seconds, so if their device is more than 30 seconds off, they'll see an incorrect code.

The next time that they run into the issue, have them visit this website on each of their devices and make sure the time matches: https://time.is

If the date and time on a device doesn’t match, they can adjust it:

Let me know how that goes.

-Dave

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