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smilingquokka
May 19, 2026
Question

Account frozen

  • May 19, 2026
  • 1 reply
  • 31 views

Hi,

Our account has been frozen and we have been trying for a few days now to get some support. We have sent several emails and left a voicemail, but not heard back. We are a small NFP and really need some assistance.

We are overseas and the time difference is making it difficult. Please can someone reach out to us and give us some support? Many thanks

1 reply

1P_Dave
1P_Dave
1Password Employee
May 20, 2026

Hello @smilingquokka! 👋

I'm sorry for the delay in replying. It looks like our team sent you a reply yesterday and we've received your response, my colleague will get back to you as soon as possible. 

While waiting, you can find our support guide on frozen accounts and how to reactivate your subscription here:


If that guide doesn't help then sit tight and you'll receive another email from our support team soon. Since a support ticket is opened, I'll close this thread to avoid duplicate efforts. 

-Dave

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