Question

Authentication gets stuck on iOS with two accounts

Forum|Forum|11 months ago
July 17, 2025
1 reply
196 views

I just added a work account to my iPhone’s 1P install (I’ve had a personal account for years). After doing so, all attempts to authenticate using Face ID get me to a blank screen, for both personal and work accounts. This leaves me dead in the water as I can’t log in anywhere using a passkey, for example.

1P_SimonH

Community Manager

Hi @bos,

I'm sorry for the trouble here! What I'd like for you to try is turning off FaceID for the time being so that we can get a diagnostics report and investigate this. Here's how to turn off Face ID:

Select Settings > FaceID & Passcode.
Under Use Face ID For:, select Other Apps.
Turn the slider off for 1Password.
Back on the home screen, select the 1Password app and sign in with the account password.

Then in 1Password to generate a diagnostics report:

Select the button in the top-left > Need Help?
Select Send Diagnostic Report.

Send that report to support@1password.com and we'll investigate what might be causing this!

B

bosAuthor

Thanks, Simon, I just sent in a diag email.

B

bosAuthor

Based on conversation with 1Password support, this is a known issue that the engineering team is trying to work on. No estimated time to a fix.

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