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Jul 22, 2025 3:56 PM UTC
Solved

Blank screen when using PassKeys connexion on IOS for Google

Hello,

I've a got a similar issue than this one, on my case it happens when I'm using `PassKey` to login.

Authentication gets stuck on iOS with two accounts | 1Password Community

When I want to login into an iOS app which use Google for sign in if use `PassKey` as a method to sign-in nothing will happens and I will be stuck on a blank page.

1P_Dave
1P_DaveAnswer
1Password Employee
Jul 31, 2025 6:35 PM UTC

@dw42 

I'm glad that the workaround helps! We've also now released a fix for the issue in the latest stable version of 1Password for iOS (8.11.3):

We’ve fixed an issue where the passkey prompt wouldn’t appear on accounts.google.com.

Instructions on how to update can be found here. 

-Dave

5 replies

1P_Dave
1Password Employee
1Password Employee
Jul 28, 2025 7:56 PM UTC

Hello @dw42! 👋

I'm sorry that you're running into an issue when using a passkey to sign in to your Google account. I've been able to reproduce the same issue and our team is already testing a fix in the latest beta version of 1Password for iOS (8.11.4-23). 

For the time being, can you try the following: Dismiss the passkey prompt when it first appears by tapping on the keyboard icon in the prompt and then type in your email address manually. Tap Next and then follow the prompts to sign in with a passkey. Does that allow you to workaround the issue? 

-Dave

#39010

dw42Author
Jul 31, 2025 9:39 AM UTC

Hello Dave, thanks for the answer.

The workaround you suggest is working for me.

1P_Dave
1Password Employee
1P_DaveAnswer
1Password Employee
Jul 31, 2025 6:35 PM UTC

@dw42 

I'm glad that the workaround helps! We've also now released a fix for the issue in the latest stable version of 1Password for iOS (8.11.3):

We’ve fixed an issue where the passkey prompt wouldn’t appear on accounts.google.com.

Instructions on how to update can be found here. 

-Dave

1P_Dave
1Password Employee
1Password Employee
Aug 4, 2025 5:29 PM UTC

Thanks for your patience! 🙂

-Dave