Question

Choose 1password passkey doesn't show FULL username in the UI/UX which makes choosing difficult

6 replies
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Please see the screenshot.

I have about 30 salesforce logins across different countries, different Prod/Staging/UAT/Test environments. I often have 3 or more logins for the EXACT same environment(URL) in order to test on different user profiles/permission sets.

Choosing passwordsand passkeys is very difficult when you TRUNCATE the display of the username which is the differentiator for these login persona’s. What am I missing but why can’t you make the display of these username and credentials clearer when this is the ONLY purp

ose of popping up on screen.

ClickForScreenshotof_UI_issue

Passkeys

1P_Dave

1Password Employee

Hello @t117tim! 👋

Thank you for sharing your feedback! The sign in prompt can’t currently be resized, I was curious if you’d considered one of the following options:

Renaming the items so that the title shows the name of the organization that the login item is for first. So instead of Salesforce Organization Name you should have Organization Name - Salesforce.
If the different environments use different salesforce subdomains, have you considered configuring the autofill behaviour so that the right login only shows up on the right subdomain: Change where a login is suggested and filled
If you press the down arrow on your keyboard when you see the sign in prompt, does that slightly expanded view help?

Let me know and I can share your feedback with the team internally.

-Dave

T

t117timAuthor

Hi Dave,

Perhaps just fix the issue (resize the sign in prompt).

Yes I’ve considered the options but consider them workarounds only.

An option but still is hokey and is not preferred. When a user is ONLY doing 1 thing (trying to login to a system, why not use the WHOLE real estate of the entire screen to help them achieve that job instead of 6 font and truncating them to 30 or 40 chars in washed out grey font.
Already done. This originally reduced what was a massive list to something more sensible … but again, doing this over multiple environments day-in-day-out I want something big, obvious, fool proof. Per the ticket, on a single subdomain I might still have 3 or 4 logins that represent ‘different’ login personas for our testing scenarios … there is only subtle differentiation between them hence … the more ways I can individualise them with tags, colours, labels is appreciated.
Thanks for the tip. Helps a tiny bit … but would be nice if it ran even wider.

1P_Travis

1Password Employee

Hi @t117tim,

Currently looking into this from the product side. This might be an odd question, but how many characters short are you typically? I’m thinking we can adjust some padding to make more text appear.

Here’s are some rough renders before/after. Let me know if this would help!

T

t117timAuthor

Thanks for the follow up Travis and not an odd question - as many characters as you can give me is my odd answer. probably 50 maybe 100. Don’t laugh but our Salesforce admin team conventions for usernames (which you’re truncating) is something like …

what’s material is the Staging vs UAT (environment) and the region box (ANZ vs Asia), with most of that good stuff stuck at the end of the string.
PLUS there can also be TWO usernames/profiles in the same enivro/region (ie, indicated by the P1 & P2 for profile 1 and profile 2 with different permission sets).

Yes, I’ve pulled all this into a short form LABEL/NAME (ie, 71 SF ANZ P1 UAT) [to try get some grouping etc] … but its an alphabet soup and anything that would help differentiating these would be welcomed. Salesforce is widely used and I’m not the only one with the issue. I can be in and out of these systems all day everyday so it is tedious.

1P_Travis

1Password Employee

Gotcha - thanks for that additional context! I was going to poke and see if you were doing the title thing since that’s mostly what I do when I generate long usernames.

We did ship the truncation improvements so they’ll be in the next extension releases starting with nightly. I’m going to investigate some other things we might be able to do that are longer term fixes.

One last question: are you using search at all with universal sign-in? You can activate it just by typing characters when it’s focused or by selecting “Other logins” from the main pill UI. Curious if that helps or what we’d need to improve to make that another potential solution for ya.

Thanks again for sharing!

T

t117timAuthor

Thanks Travis. No, not using the search per se but will give it a go.

If you’re asking for suggestions, one or two things that would really help are

UI/UX elements that aren’t so dull, boring and text based. Borrow from other companies in similar domains and provide (for those who want to use them) [ie, I use a calendar app that has the opportunity to tag projects with colours (red, blue, green) and icons or EMOJIs or flags which you could borrow to CODE logins (other than just favourite). Our brains are wired to respond to pictures and images and I can decode a ‘pirate scull and crossbones’ logo (PROD) from a rainbow (UAT - do what you want) to a ‘dog’ (playground environments) in a microsecond, far quicker and easier than reading text that looks almost identical.
There is also not just one ‘coding/tagging’ nomenclature. Support more than 1, so you can group by anything you want, double them up, borrow them ...

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